Terms & Conditions
Terms and Conditions - Master Plastics SW Ltd
Polycarbonate Sheet Deliveries
All polycarbonate sheets are cut to size to fulfil your order, and as such, they are supplied as made-to-measure products and cannot be refunded or cancelled once the order has been confirmed and manufacturing has commenced.
For deliveries to the Scottish Highlands, Islands around the UK, and Ireland, an additional delivery charge may be requested by the local carrier delivering in your area. These charges are in addition to the charges on our site. Orders to these areas are not guaranteed. In case extra charges apply, we will let you know. We reserve the right to cancel orders where the delivery charges exceed the amount paid.
Unwanted Goods
Orders may be cancelled within seven working days of receiving the goods without giving a reason. You have 14 days to return unwanted products to us. The customer is responsible for all charges incurred in returning goods where the delivery has already taken place, which will differ from the original delivery charge. All other monies paid will be refunded in the same way as you originally paid or via cheque within 30 days. The 7-day cancellation period will commence on the day following that on which the customer receives their order.
Goods must be returned in the same condition as delivered, with protective films intact. Therefore, cellophane protection should not be removed, and goods should not be cut or drilled. Boxed or bagged items must be returned in their original, complete condition, not part-used.
Important Note for Polycarbonate Sheets: All polycarbonate sheets are cut to size to fulfil your order, and as such, they are supplied as made-to-measure products and cannot be refunded or cancelled once confirmed, manufactured or in the process of manufacturing. Always double-check your sizes twice before placing your order.
Polycarbonate Returns Policy
Made-to-Measure Products: Custom-cut polycarbonate sheets cannot be returned or refunded once manufacturing has commenced.
Standard Size Products: There is a 25% restocking charge for any standard polycarbonate orders that are cancelled after confirmation but before dispatch.
Unwanted or Over-Ordered Sheets: Any unwanted standard-size sheets must be returned to us at your own expense within 14 days of delivery.
Returns
Please take a moment to read through this page.
Non-Sheet Goods
To be eligible for a return, your item must be unused and in the same condition that you received it, with packaging intact. It must also be in a resellable condition.
Several types of goods are exempt from being returned, including any product cut to size before dispatch.
Please do not send your purchase back to the manufacturer unless advised to do so.
No item can be returned 30 days after delivery.
Returns Address: Master Plastics SW Ltd
Unit 3 Small Street
St Philips, Bristol
United Kingdom BS2 0SQ
Refunds (if applicable)
Once your return is received and inspected, we will send you an email letting you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 5-10 business days.
Damages & Missing Goods
All products leave us in good condition. Please check your items when they arrive. Scratches and dents in the plastic and missing products will be assumed to have happened after delivery if not notified within 7 days. After the 7 days, we CANNOT offer replacements or refunds.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are faulty.
You will be responsible for paying for your own shipping costs for returning your item, even if we collect it. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item in good condition or at all.
If the returned item/s arrive at us damaged or not in a resellable condition, NO refund will be given.
Product Tolerances
Long length sheets and bars can have a tolerance of +/- 5mm.
SECTION 1 – DELIVERY TERMS
Delivery Methods
We use several methods to deliver your goods depending on the products ordered. These include our own transport, the manufacturers' transport, or freight delivery companies. We will normally reach out to you by email the day your delivery is being dispatched to confirm. 98% of deliveries arrive within the estimated timeframe, but we cannot guarantee specific delivery dates.
Please do NOT book your builder/fitter until your materials are on site; some deliveries do go wrong, and we are unable to compensate you for your builder's time/cost.
Always check your delivery for damage before signing. All goods sent by us are insured against damage until you sign. Signing unchecked does not cover the delivery against damage.
For deliveries to Islands around the UK, excluding Ireland, there may be an extra delivery charge requested by your local carrier that delivers in your area.
When you receive your goods, you will need to check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered by our carrier's insurance company (signing unchecked will not cover you). If a delivery arrives damaged, we will replace all damaged parts free of charge if you have signed for it as damaged and have notified us within 7 days of delivery.
Storage
We send products wrapped in protective packaging to avoid damage. Once the delivery has arrived, please remove the outer packaging. Do not store plastic products in the packaging or inner bags. This will prevent damage caused by the product overheating. This does not include protection film applied to the product.
Customers who use this site to order will agree to the terms and conditions of use. If you do not agree with these terms and conditions, you will not be able to use this site.
Master Plastics reserves the right to refuse any order without providing a reason or to request further information to allow the order to be processed. You will receive an automatic email upon placing an order. This is only an acknowledgement that your order has been received.
Your order will be acknowledged by email on the understanding that delivery is subject to stock availability. When items are out of stock, you will be notified via your email address or by phone as to when your order can be processed. If this is not within 21 days, you can cancel your order, and a full refund will be made.
Tolerance on U-PVC and Polycarbonate
U-PVC and polycarbonate expand with increasing temperatures and contract with decreasing temperatures.
Because of this, there is an expansion tolerance of +/- 15mm from the size that you have ordered. Please make sure that when measuring the area, you have allowed for this. This does NOT include a 5mm cutting tolerance when boards/sheets are cut in half or cut to size.
SECTION 2 - ONLINE STORE TERMS
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
A breach or violation of any of the Terms will result in the immediate termination of your Services.
SECTION 2a - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible for any inaccuracies, incompleteness, or errors of information made available on this site. The material on this site is provided for general information purposes only. It should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to change the contents of this site at any time, but we don't have to update any information on our site. You agree that it is your responsibility to monitor our site changes.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may try to let you know by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may be able to give you access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for looking over or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third party's policies and practices to ensure you understand them before initiating any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third-party provider.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries & product reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the store. To view our Privacy Policy, please contact us using the details provided in Section 20.
We will need to share your details to be able to complete your delivery, which may be via our transport or third-party delivery systems. Invoices are sent with deliveries, unless agreed upon before dispatch on all orders.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained from using the service will be accurate or reliable.
You agree that we may, from time to time, remove the service for indefinite periods or cancel it at any time, without providing notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Master Plastics SW Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Manufacturers' Terms and Conditions and Warranties
Master Plastics SW Ltd provides no warranties beyond those required by law, and as such, all product warranties are covered by the manufacturer. Manufacturers' warranties will apply at all times, including those for installation and user guides, which must be followed strictly. Warranties and/or guarantees only cover the replacement of the product or a refund to the value of the product.
We do not cover access or installation costs in the event of a product failure; this is reflected in the original product supply cost. For warranty claims, please contact us with your order details and we will provide you with the manufacturer's contact information and warranty procedures.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Master Plastics SW Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, then such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Mail:
Master Plastics SW Ltd
Unit 3 Small Street
St Philips, Bristol
United Kingdom BS2 0SQ
Phone: [01179719922]
Last updated: [15/09/2025]