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Privacy Policy

Master Plastics SW Ltd

Is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

Contact Details:

  • Company: Master Plastics SW Ltd
  • Address: 3 Small Street, St Philips, Bristol, United Kingdom BS2 0SQ
  • Email: support@masterplastics.co.uk
  • Data Protection Officer: Rob Howes (support@masterplastics.co.uk)

1. INFORMATION WE COLLECT

Personal Information You Provide

When you use our services, we may collect:

  • Contact details: Name, email address, phone number
  • Billing information: Billing address, delivery address
  • Payment information: Payment method details (processed securely by third parties)
  • Account information: Username, password, purchase history
  • Communications: Messages, reviews, customer service inquiries

Information We Collect Automatically

  • Technical data: IP address, browser type, device information, operating system
  • Usage data: Pages visited, time spent on site, clickstream data
  • Location data: General location based on IP address
  • Cookies and tracking: As detailed in our Cookie Policy

2. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Contract performance: Processing necessary to fulfil your orders and provide services
  • Legitimate interests: Improving our services, fraud prevention, marketing (where you haven't opted out)
  • Legal compliance: Meeting tax, accounting, and regulatory requirements
  • Consent: Email marketing, non-essential cookies (where explicit consent is required)

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

Essential Services

  • Process and fulfil orders
  • Handle payments and refunds
  • Provide customer support
  • Send order confirmations and delivery updates
  • Maintain your account

Business Operations

  • Improve our website and services
  • Conduct analytics and research
  • Prevent fraud and ensure security
  • Comply with legal obligations

Marketing (With Your Consent)

  • Send promotional emails about new products and offers
  • Personalise your shopping experience
  • Conduct market research

4. DATA SHARING AND DISCLOSURE

We may share your information with:

Service Providers

  • Payment processors: PayPal, Realex (HSBC) - for secure payment processing
  • Delivery partners: For order fulfilment and shipping
  • IT service providers: For website hosting, maintenance, and support
  • Analytics providers: For website performance analysis (anonymised data where possible)

Legal Requirements

We may disclose your information if required by:

  • Court orders or legal proceedings
  • Law enforcement agencies
  • Regulatory authorities
  • Protection of our legal rights

Business Transfers

If our business is sold or merged, your information may be transferred to new owners to continue providing services.

Data Processing Agreements: All third-party processors are bound by data processing agreements ensuring appropriate data protection.

5. INTERNATIONAL DATA TRANSFERS

We primarily store data within the UK. When data is transferred internationally:

  • We ensure adequate protection through UK adequacy decisions or appropriate safeguards
  • Third-party providers comply with international data transfer requirements
  • You can request details of specific safeguards by contacting us

6. DATA RETENTION

We retain your personal data only as long as necessary:

  • Account data: Until account deletion or 3 years of inactivity
  • Order information: 7 years for tax and legal compliance
  • Payment data: Deleted immediately after transaction completion (stored by payment processors per their policies)
  • Marketing data: Until you unsubscribe or object
  • Website analytics: 2 years in anonymised form

7. YOUR RIGHTS

Under UK data protection law, you have the right to:

Access and Portability

  • Right of access: Request a copy of your personal data
  • Data portability: Receive your data in a portable format

Correction and Deletion

  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (where legally permissible)

Processing Controls

  • Restrict processing: Limit how we use your data
  • Object to processing: Opt out of marketing or other processing based on legitimate interests
  • Withdraw consent: Remove consent for marketing or cookies at any time

Automated Decision-Making

  • Right to human review: Request human intervention in automated decisions affecting you

How to Exercise Your Rights:

  • Email: support@masterplastics.co.uk
  • Post: Data Protection Officer, Master Plastics SW Ltd, 3 Small Street, St Philips, Bristol BS2 0SQ
  • We will respond within 30 days

8. SECURITY MEASURES

We protect your data through:

Technical Measures

  • SSL/TLS encryption for all data transmission
  • AES-256 encryption for stored sensitive data
  • PCI-DSS compliance for payment processing
  • Regular security audits and vulnerability assessments
  • Access controls and staff training

Organizational Measures

  • Data minimisation: Collecting only necessary information
  • Regular staff training on data protection
  • Incident response procedures
  • Privacy by design in new systems

Data Breach Notification: We will notify you and relevant authorities of any significant data breaches within 72 hours where required by law.

9. COOKIES AND TRACKING

We use cookies to:

  • Essential cookies: Enable website functionality (no consent required)
  • Analytics cookies: Understand website usage (with consent)
  • Marketing cookies: Personalise advertisements (with consent)

Cookie Management:

  • Use our cookie preference centre
  • Adjust browser settings
  • Opt out of analytics: [Google Analytics Opt-out]

Full details: See our separate Cookie Policy

10. MARKETING COMMUNICATIONS

Email Marketing

  • Opt-in required: We only send marketing emails with your explicit consent
  • Easy unsubscribe: Every email includes unsubscribe links
  • Preference management: Control what types of emails you receive

Postal Marketing

  • We do not send unsolicited postal marketing
  • Order confirmations and invoices are sent as necessary for service provision

11. CHILDREN'S PRIVACY

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware of such a collection, we will delete the data promptly.

12. COMPLAINTS AND REGULATORY CONTACT

If you're unhappy with how we handle your data:

  1. Contact us first: support@masterplastics.co.uk
  2. Regulatory authority: Information Commissioner's Office (ICO)
    • Website: ico.org.uk
    • Phone: 0303 123 1113
    • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

13. POLICY UPDATES

We may update this policy to reflect:

  • Changes in law or regulation
  • New business practices
  • Enhanced security measures

Notification of Changes:

  • Minor changes: Updated on website with revision date
  • Material changes: Email notification to registered users
  • Significant changes: Clear notice on website homepage

Previous versions: Available on request

14. CONTACT US

General Privacy Inquiries:

  • Email: support@masterplastics.co.uk
  • Phone: 01179 719922

Data Protection Officer:

  • Rob Howes
  • Email: support@masterplastics.co.uk
  • Post: DPO, Master Plastics SW Ltd, 3 Small Street, St Philips, Bristol BS2 0SQ

Business Address: Master Plastics SW Ltd 3 Small Street, St Philips, Bristol, United Kingdom BS2 0SQ

This privacy policy is effective as of 19/09/2025 and applies to all personal data processing by Master Plastics SW Ltd. Last updated: 15/09/2025